Privacy Policy

Introduction

Fresh Tha Band ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets or merchandise, or interact with our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Purchase tickets or merchandise from our store
• Create an account or make a purchase as a guest
• Subscribe to our newsletter or mailing list
• Contact us through our website or email
• Submit a support or refund request
• Participate in promotions or surveys

This information may include:

• Name (first and last)
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through Square)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for tickets and merchandise
• Send order confirmations, tickets, and shipping updates
• Communicate with you about your purchases and account
• Send promotional emails and newsletters (with your consent)
• Respond to your inquiries and support requests
• Process refunds and handle disputes
• Improve our website, products, and services
• Analyze website traffic and user behavior
• Prevent fraud and ensure security
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and business, including:

• Square: For secure payment processing
• Email Service Providers: For sending transactional and marketing emails
• Shipping Partners: For delivering physical merchandise
• Analytics Providers: For understanding website usage

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such action is necessary to protect our rights, safety, or the safety of others.

Payment Security

All payment transactions are processed through Square, a PCI-DSS compliant payment processor. We do not store your complete credit card information on our servers. Square handles all payment data securely in accordance with industry standards.

For more information about Square's security practices, please visit Square's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep items in your shopping cart
• Authenticate your login session
• Analyze website traffic and performance
• Deliver targeted marketing content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (cart, login)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails at any time using the link in each email
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at info@freshthaband.com.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain accurate business records

Order and transaction data is typically retained for 7 years for tax and legal purposes. You may request deletion of your account data at any time, though we may need to retain certain information as required by law.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at info@freshthaband.com, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, YouTube, X/Twitter). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website
• Send an email notification to registered users (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.